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I have an ArcSDE server serving some poly layers through a map service running on ArcGIS Server 10.0. The service appears to be working--I can navigate to it just fine in the REST view and I can see the data when I do the View In ArcGIS JavaScript option.

However when I load up ArcMap and attempt to add the service to a layer it appears to succeed but does not show up; the screen remains white no matter what extent I'm viewing. The layer is set to be viewable at all extents and appears to be the correct spatial reference so I'm a bit confused why the javascript viewer can see it but not ArcMap.

edit I should add that I have a Silverlight app pointing at the service as well and that also does not show the data.

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What happens if you view just the service as a layer (i.e. load it without first loading other layers)? Also, what happens if you Zoom to Layer on that layer? – Michael Todd Jun 16 '11 at 16:35
Zoom to layer doesn't change anything. I have the service loaded as the only layer right now and it's still blank. Full extent also gives me nothing. – Ron Warholic Jun 16 '11 at 16:37
Can you search for an attribute value that you know exists to see if ArcMap can find it (I'm just trying to see if the layer is actually getting loaded and is just not displaying for some odd reason). – Michael Todd Jun 16 '11 at 16:44
I can see the attribute values but it's not displaying the visuals still. – Ron Warholic Jun 16 '11 at 16:49
So the layer is getting loaded but it's not displaying correctly. (I wish ArcMap had better troubleshooting options.) The only things I can think of checking are to look at the layer properties and make sure that "Show layer at all scales" is checked in General, that the Min and Max Scales appear correct on the Layers tab, and that Layer Transparency is set to 0% on the Advanced tab. You could check the symbology as well to ensure that everything is set up as it should be (though I imagine you've already done that). Good luck. – Michael Todd Jun 16 '11 at 16:58
up vote 1 down vote accepted

The problem turned out to be in the ArcGIS server port set up. Make sure you set the ArcGIS server port in the post-install to the correct port or it will fail to load imagery in some circumstances.

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