I'm searching for a tool like something around a "GIS based Customer Relationships Management Tool". The functionality I am looking for is:
1) collect: collecting customer related data in several formats like e-mails, postal letter as scans, documents, online-masks and so on..
2) store: store these files geographically referenced in a DB
3) categorize: attach several attributes over time to these customers like: wishes, needs, historical questions, business category ...
4) manage by query's: get reports according to queries via attributes or via geo-tag or via combinations like: "show all customers that like potatoes and mushrooms living in a buffer distance of 20km around point xy and related documents".
I hope that I could clarify to you what I am needing.
Is somebody out there who knows some useful tools meeting my needs to test?
Thanks in advance for valuable feedback.