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Update:

I have an issue where my map services, which pull ortho-imagery from a cache, intermittently do not display in my services directory, ArcCatalog or my web portal. Currently I go into ArcCatalog and click Service Properties > Caching > and check the box for Create tiles on demand, the map service will display in my rest directory for one of my services. If I check that Create tiles on demand box for another map services, I cannot see the services in the services directory inside the firewall, but I can see it outside of firewall.

This behavior is pretty strange. If anyone has dealt with a similar issue and has some idea on resolution, I would appreciate hearing from you. Yes, I am also working with Esri on this issue.

Original:

I have several map services that are not displaying the image of the service in ArcCatalog, nor are the Rest Services displaying. These map services contain ortho-imagery, which are cached at several scales, and I am certain I have been able to preview them in ArcCatalog and Rest before. In fact, I can still see the correctly cached images on my Production rest services directory. I can see coordinates when I move my mouse about in the preview window of ArcCatalog of the troublesome map services. Does anyone have a suggestion of how I can preview my map services in ArcCatalog and Rest?

I have tried:

  • republishing service

  • restarting server

  • changing map service to display imagery dynamically rather than cached

  • altering the output directories

I am using ArcGIS 10.0 and my servers are Windows Server 2008 R2 64-bit. Thanks & regards.

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I had this problem on 10.0 also. Never figured out what it was. It could be permissions- if you make the folder public in manager then see them that is what it is. –  Brad Nesom Mar 14 '13 at 22:24
    
Thanks, Brad. I haven't figured it out yet though I spent a couple hours on phone with Esri today. I'll post here when I figure things out. –  Patty Jula Mar 15 '13 at 3:21
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Is the SOAP endpoint of your service configured correctly? ArcGIS Desktop uses SOAP to connect to services. –  Craig Williams Mar 15 '13 at 8:17
    
If I remember correctly deleting the service and re-creating it was my not so elegant workaround –  Brad Nesom Mar 15 '13 at 13:45
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What do you see when you open the soap url http://servername/arcgis/services/Myservice/MapServer?wsdl in your browser? –  Kirk Kuykendall Mar 19 '13 at 17:18

2 Answers 2

Maybe it's a matter of bandwidth in your network. I've had this issue with images from a database in the early 9. X days. It was particularly noticeable from a raster catalog. Also you mention another server, does that one have a different service? Check your caches, if they aren't built for certain levels the service will show blank when you are zoomed to that level. I just ran into that with a cached map service of imgery using Server 10.1sp1

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Thanks, I will look into the bandwidth of my network. –  Patty Jula Mar 25 '13 at 21:01
up vote 0 down vote accepted

I actually needed to recreate the cache. It took a while for me to come around to this conclusion and I really wish I knew how the tiles were deleted in the first place, but I recreated the cache and the map service is running just fine. Having my cache display a "Map data not available" png in places where there weren't any tiles got me to realize that, yep, my tiles were gone: http://blogs.esri.com/esri/arcgis/2007/04/12/configuring-your-server-to-display-a-data-not-available-tile-for-empty-map-cache-areas/ Thanks!

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