Freelancers and small business owners, how do you handle product delivery and support to your remote clients? Example: I have a client who knows enough about ArcMap to add a shapefile, turn layers on and off, print a map, etc. - GIS isn't their thing, they uses it to make maps and manage digital data storage. When I have a deliverable, I spend alot time on the phone troubleshooting the deployment. Sure I can use GoToMeeting, get onto the remote box, and install everything, but its $50 a month, man! I'm also thinking of setting up a FTP site, which will be easy enough and will help with delivery of the product. But are there good options to GoToMeeting that anyone here can provide feedback on?
EDIT: Lots of good stuff being shared here, but please keep in mind I need something incredibly simple for my client to install and work with, before they can hand control over to me.