Hot answers tagged

12

I became curious to know why people don't ask them to the technical support. Many do also. When you have a issue or question, it can often be a good idea to request Tech Support (ie, ask Esri), and post to the ArcGIS discussion forum (ie, ask the Esri user community), and perhaps even also post here to GIS.SE. Doesn't have to be a this or that. ...


9

Remember that technical sessions are videotaped and posted after the conference if you're having trouble deciding between two. If a presentation will be repeated, it will be on Thursday afternoon. If you attend a technical session, please fill out the evaluation form. Yes, the presenters do get to see the comments (after they've been transcribed) and ...


9

I have contacted ESRI support several times in the last few years. You have to have your customer number, and alot of times end users in a large company do not have access to that number. My queries to them were usually about issues with ArcSDE that we HAD to figure out ASAP or extremely odd behaviors with ArcGIS Server. I find the email support to be quite ...


8

Also outside of the US we get local "Esri" support which is not always very good (sometimes never!). These forums allow us to tap into audiences in the US.


7

Getting to Know ArcGIS Desktop: for learning the BASICS of GIS Designing Geodatabases: Case Studies in GIS Data Modeling :This book provides a good introduction of steps and principles in designing geodatabases A to Z GIS: An Illustrated Dictionary of Geographic Information Systems: AN ILLUSTRATED DICTIONARY OF GEOGEPHIC INFORMATION SYSTEMS. The ESRI ...


5

Getting to Know ArcObjects An awesome book that I still reference regularly. Need something of a similar standard, but updated around .NET instead of VBA. (VBA is being deprecated)


5

Designing Better Maps is great resource, even if you don't use ESRI products. Modeling Our World was helpful for me as well, especially at the begining of my adventure with GIS. It seems this book has been updated, however I haven't had a chance to see 2nd edition.


5

As an ex-ESRI support analyst, I must say that we generally are very good at answering any questions that you might throw at us about any of the ESRI products. With the improved UDT service, you should get an analyst on your first call, if you call within work hours. And generally you will find that unless your question is about one of the more obscure ...


5

Much like Chad, I've had to contact tech support several times about ArcSDE. I think the only other reason I've had to call is for licensing issues. They have always gotten back to me within a reasonable amount of time. In most cases, they have been able to fix my issue on the first call, however there have been other times where I have had to be ...


5

Ill put my hand up here and admit working (and love working) for an Esri distributors Support team. We aim to get a 1st response to clients within 3hrs, and also aim to make that 1st response the solution (pending the details given in initial problem description). If we have to get Esri involved in the mix, they usually get back to us by the next day. I ...


4

For those who have experienced support from Ersi UK, we always appreciate your feedback and would welcome the opportunity of discussing your experience more directly with you. We would be grateful if you could contact Esri UK directly at support@esriuk.com to discuss Regards Rachel Mustill Technical Support Manager Esri UK


4

Thanks to Stackexchange for sponsoring me to attend the Dev Summit! It was great to meet so many people who have been active here at gis.stackexchange. A couple of the videos from day 1 of the Dev Summit have been posted here. Over the next couple weeks more videos should get posted. Here are some of the Dev Summit highlights for me: ArcGIS Application ...


4

I'm going, went last year for the first time. It's a great dork-fest! Here's my 2 cents: I didn't attend hardly any of the demo theaters last year, so I'm planning on hitting those more this year The EXPO is only open on Monday, so if you want to check out the vendors, you gotta do it on Monday Don't be shy - if you are walking through the ESRI showcase ...


3

I agree with Chad, definately don't be shy as you won't get anything from it. I'm always interested in what is coming out on the radar, it does give you a good heads up. It's also great to get to meet Esri Inc. developers especially if you're not in the US and have some questions your dying to get answered. I wasn't impressed with the UK one - very ...


3

ESRI Developer support is $2000 dollars for a 10 pack. I accidently got some free ones due to a computer glitch and it was pretty helpful. My number one complaint is that the examples on the SDK are only about 80% complete. You have to figure out about 20% of them.


3

The main issues, as far as I know, is that ESRI only exists in the US and that anywhere else, they act, effectively, as a franchise. This limits their ability to solve issues, as all they can do is replicate them, and then send them on to the States to fix. I don't think it is an ESRI problem, per se, more a business model issue; we aren't customers of ...


2

I did the SCGIS (sponsored by ESRI) internship in 2009 and it was probably the best experience I have had with international programs. I'm still in contact and get assistance on GIS questions from people from it. It came with free entry to the UC which by far is the best symposium I have attended as well -especially with all the technical sessions.


2

Make it a point to attend at least one user presentation or watch the videos once they have been posted. They are generally very well done and provide a good opportunity to see what other developers are working on. Plus, they are a nice diversion from the standard ESRI tech session format.


2

I agree with all the answers so far. If you cannot attend, try to watch the #devsummit hashtag on twitter to get a pulse on what everyone there is saying. Also watch for the Plenary videos which will be uploaded onto the DevSummit site later in the evening of March 8th. http://www.esri.com/devsummit We will also start loading all 130 or so tech session ...


2

gis.se user meetup It has been suggested to have a meetup of sorts of gis.se users on Tuesday night after the Meet the Teams event (which Melita informed is by the pool this year) - a chance to get to know one another. Kirk and myself are definitely in, anyone else who's interested leave a comment on this answer, please. Also, if you have ideas for a venue (...


2

Also might be worthwhile to highlight it in the http://ideas.arcgis.com just so that it can be pushed through on both environments. @KirkKuykendall commented: I submitted this as an idea back in June [2010]. http://ideas.arcgis.com/ideaView?id=087300000008A3BAAU


1

ESRI says it's coming... http://forums.arcgis.com/threads/14156-When-will-we-be-able-to-mark-posts-as-quot-ANSWERED-quot



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