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I type some code for ArcGIS Server, Desktop, Web.
I like ESRI support very much for their predictability. If I fill a case (bug) writing "I use ArcGIS version x.yz and Windows K.L.M.N. ... I have such a problem..." then I'll get their copy-pastes from "1st Firewall Questions" listed below: 1) What ArcGIS version are using? 2) What operating system are you using? (... may optionally include other questions)
Therefore I have copy-paste-answers.txt on my desktop.
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