ArcMap's Profile Graph in 3D analyst works great for drawing a line on the map and seeing the profile. I am doing this part easily; single segments, multiple segments it works fine.
However, it is not working for me with existing features. I follow directions from here (https://dartgeoblog.wordpress.com/2009/07/20/creating-topographic-profiles-in-arcgis/) for a vector line layer. I have loaded gdb feature class and shapefile. I select one (or many) features, then click 'Profile Graph'. The result with existing features is a Profile Graph window showing a level line, elevation = 1, that is an appropriate length. The DEM is visible underneath the entire segment, (and is not flat). I have tried providing gdb feature classes before and after 'Add surface information' to make it 3D enabled. I have rebooted ArcMap. What am I doing wrong here?