I'm having problems publishing a mosaic dataset to an image service. While I can publish a service, the result does not carry over the pixel values (every cell is valued at 1.134274E+38). Strangely enough, the thumbnail image in arcCatalog shows the correct image, not sure why I can't visualize it any other way.

Some specifics about my mosaic dataset: it has a time dimension, contains 12 rasters, 1488 x 802 grid/ single band, spatial reference: Albers equal area (projected), pixel type: floating point, I have ArcGIS Image Extension installed, I didn't register the underlying data, instead transferring everything (12 rasters) to the server

I've included some screen shots of the process I went through (see below). Too many steps involved for someone to 'spot' a problem, probably. I just want to see if someone has had a similar issue and what they did about it. Also, if someone has found a useful guide, I'd love to hear about it. I had used: http://resources.arcgis.com/en/help/main/10.1/index.html#/Publishing_image_services/01540000045v000000/

screen shots: What I began with in mxdWhat I began with in an mxd

Making the image service through Arc Catalog
Making the image service through Arc Catalog Correct image appears in catalog thumbnailcorrect image appears in catalog thumbnail results not carrying over to preview, services or mxdenter image description here

  • I was curious about why my ending statement, 'thanks for your time', was removed. Can someone please fill me in - was I asking something rude? Was I assuming people's involvement? Seemed like a polite thing to say at the time.
    – davren
    Feb 24, 2016 at 16:43
  • I would guess that the ending statement was possibly removed because it was irrelevant to obtaining an answer and likely was removed to fulfill an edit restriction where I believe at least 6 characters must be changed. The editor likely only had a small correction and couldn't find anything else to change.
    – kttii
    Oct 17, 2016 at 15:13
  • Check this comment and report back. If successful, answer your own question with what you did. geonet.esri.com/thread/98374#comment-237931 Plus have you tried running the analyse on your Mosaic Dataset?
    – jakc
    Sep 7, 2017 at 10:31

1 Answer 1


How is your original raster pixel depth? Are they 32 bit flaot? Make sure your mosaic dataset is compatible with these raster and they are same with each other. unfortunately i cannot see your screenshots. but according to you told, i recommend you to try publishing as registering data even if it doesn't solve the problem.

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