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We have a mix of Win7 and Win8 computers, with ArcGis 10.2.1

On the Win7 computers, under Add-In Manager > Options tab, we can add a well-known folder to the box "Search for additional Add-Ins in these folders". This path is retained by ArcMap, (possibly in the Normal.mxt since it is present in a blank ArcMap doc, before opening an mxd).

This path is not retained on Win8 machines.

Anyone encountered and solved this?

closed as off-topic by PolyGeo Oct 16 '17 at 9:03

This question appears to be off-topic. The users who voted to close gave this specific reason:

  • "This problem cannot or can no longer be reproduced. Changes to the system or to the asker's circumstances may have rendered the question obsolete, or the question does not include a procedure to enable potential answerers to reproduce the same symptoms. Such questions are off-topic as they are unlikely to help future readers, but editing them to include more details can lead to re-opening." – PolyGeo
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  • Did you find a solution to this? I'm having the same problem on a 8.1 machine. – Hornbydd May 12 '15 at 20:55
  • I solved it by a total reinstall of ArcGIS, was a bit drastic but worked... – Hornbydd May 14 '15 at 9:20
  • Interesting, thanks. Your "bump" prompted me to check again. When I posted the question we had 2 Win8 users and both had this problem -- but in the last few months first one machine, then the other, resolved itself. A 3rd person got a Win8 box recently and has not had that problem. None of them reinstalled ArcMap. This suggests to me that an OS update fixed things for us. Glad the reinstall worked though. Just wanted to add more data in case anyone else is looking for answers. – AMurray May 14 '15 at 14:32
  • Further info: We got two newly-built, clean Win 10 computers with ArcGIS 10.2. They both refused to retain the Well-Known Folder path for about one work week. Then they started behaving with no intervention from us, and have been trouble-free for three months. – AMurray Jan 21 '16 at 4:35
  • As recenty noted here italic bold code. there is an xml which points to the well-known folder: C:\Users\<username>\AppData\Roaming\ESRI\Desktop10.x – AMurray Apr 1 '16 at 19:09