I just downloaded and installed the ArcGIS 10.3 and ArcGIS Pro 1 year home use. ArcGIS 10.3 is working fine. However, I have to sign into esri online when I initiate ArcGIS Pro. When I sign in using my esri account I bought the product with, I get this:


I can't seem to locate any information in my install email or online about how to register for ArcGIS Pro. I'd think that since it's bought and paid for through the account it would be connected.

Am I missing something?


You need to be part of an 'organization' http://doc.arcgis.com/en/arcgis-online/administer/manage-licenses.htm for ArcGIS Pro

The ArcGIS for Home Use comes with one named user and 100 service credits for ArcGIS.com, however you will need to contact customer service in order to activate your organization.

ArcGIS for Home Use is currently issuing the incorrect type of subscription


contact esri support

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.