Yesterday afternoon (Friday), I renewed my Maintenance of ArcGIS for Desktop so that I could download and run ArcGIS 10.3 for Desktop and ArcGIS Pro 1.0.

Being in Australia, I was hoping that the order being placed by our local distributor would mean that this morning all entitlements would be unlocked.

Most of that seems to have worked because I was able to download and install ArcGIS 10.3 for Desktop and ArcGIS Pro 1.0 painlessly this morning.

I have also been able to start ArcMap 10.3 without a problem so the license I was using at 10.2 seems to have carried over nicely.

However, when I try to start ArcGIS Pro I am blocked by a message of:

The account could not be used to sign in because it is not authorized to use ArcGIS Pro.

enter image description here

I have tried to trace what is astray by reading Technical Article 43739 which led me to a blog entitled Resolve recent problems with ArcGIS Pro authorizations, as well as the Manage Licenses page but when I (the Administrator) try to assign myself a license I get blocked by a Maximum of 0 Licensed Members in My Organization (see below). It may or may not be relevant but I participated in ArcGIS Pro Beta and skipped its Prerelease.

enter image description here

Does anyone know whether the provision of the necessary licensing to enable me to use ArcGIS Pro this weekend is something that must be worked through with the local distributor on Monday or should it have become available automatically once the downloads were unlocked by Esri?

This is a Commercial and not Home Use license so I think the answer to ArcGIS Pro 1 year home use says I'm not authorized will not apply.

  • I believe this is unlocked by your local distributor esriaustralia.com.au/contact-us/brisbane-head-office probably next Monday.ESRI have had quite a few issues related to this change in authorization. geonet.esri.com/thread/117291 – Mapperz Feb 21 '15 at 4:56
  • Why is it always Friday afternoon that these things happen! – BradHards Feb 21 '15 at 7:30
  • Hence why we do changes on Tuesday to Thursday unless a critical issue. – Mapperz Feb 21 '15 at 17:44
  • @Mapperz Don't worry - I'm risk averse and would not have done this upgrade over a weekend if having ArcGIS Pro available was critical rather than just desirable. – PolyGeo Feb 21 '15 at 23:15

It took an extra day to resolve this because the local distributor has needed to refer it back to Redlands to add the ArcGIS Pro license entitlement, but on Tuesday morning I received an email that started as below. From there I logged into ArcGIS.com where, as my Organization's Administrator I was able to Assign myself an ArcGIS Pro license.

I was then able to start ArcGIS Pro. I am not clear why ArcGIS Pro was not made available to my Organization at the same time as its download was made available.

enter image description here

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.