I installed the OpenLayers-Plugin and set the CRS to EPSG:3857.

When I go to Web / OpenLayers plugin I get the menu with the various maps, but whatever map I choose, all the tiles are white. The layer shows up in the legend correctly, if there is another layer underneath, it is hidden by the white tiles.

When I open the OpenLayers toolbar, the small preview map is also white.

What could be the reason?

edit: The shapefile I used can be found at

I am adding screenshots with OpenLayers active and off:



  • You might be zoomed in too far; try zooming out. You might also have a connection issue (for example if you're behind a firewall). If it's neither of these please post a screen capture.
    – Phil
    Commented Apr 23, 2015 at 15:15
  • I don't think so. I added a point laywer whith points spread out all over Italy. Hannes
    – Hannes K
    Commented Apr 23, 2015 at 15:31
  • But it could definitely be a firewall issue. What should I ask our admin to do? Open a port?
    – Hannes K
    Commented Apr 23, 2015 at 15:36
  • Can you provide your shapefile/points and a screen capture of the error? They would really help.
    – Phil
    Commented Apr 23, 2015 at 17:15
  • I've got no problem to load Google street layer with your shapefile, but I've have set CRS options to: " Automatically enable 'on the fly' reprojection...". Have you tried this option? Commented Apr 24, 2015 at 8:44

1 Answer 1


This looks to me like a network connection problem.

Under Settings -> Options -> Network, you can enter proxy settings as needed for your network.

Alternatively, take the project file home and try it on your own computer.

  • 1
    thanks Andre - yes, it probably is Network/Firewall related. I tried it at home on my linux box, it works. Here at the office, behind a firewall, on Win7, it does not.
    – Hannes K
    Commented Apr 24, 2015 at 8:56
  • I guess we are on the right track. When I tell him to use the default proxy I get the following error: ` File "C:/Users/kuehtreiber/.qgis2/python/plugins\openlayers_plugin\openlayers_layer.py", line 48, in init proxy = getProxy() File "C:/Users/kuehtreiber/.qgis2/python/plugins\openlayers_plugin\tools_network.py", line 42, in getProxy proxy.setPort(settings.value("/proxyPort", 10, type=int)) TypeError: unable to convert a QVariant of type 10 to a QMetaType of type 2 `
    – Hannes K
    Commented Apr 24, 2015 at 9:22
  • I can't help you on the proxy, because I don't have one ...
    – AndreJ
    Commented Apr 24, 2015 at 12:44

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