Apparently the lowest scale visibility in ArcGIS Online is 1:1,250. It would really be nice if a map could zoom in closer than this.

In fact, some of the maps that I published in previous years to ArcGIS Online did and still do allow me to zoom in closer than 1:1,250.

What changed and why are we limited to this relatively course scale?

2 Answers 2


The scale you refer to as limited is not because of ArcGIS Online limitations. The basemap you are working with (those that are available as Basemaps in ArcGIS Online) has been cached in certain scale levels (the largest scale is ca 1:1128). That is why you cannot zoom in any further.

However, you are not limited to ArcGIS Online basemaps. Feel free to add your own tiled map service (either cached locally in ArcMap and uploaded as a tiled package or cached at ArcGIS Online side by using Esri's computational resources).

When you will search for the layers to add, click the item in the Search for Layers panel and choose Use as basemap. This will replace the standard Esri's basemap with the basemap of your choice. enter image description here

Please read more about adding basemaps into ArcGIS Online here in Esri Help page.

  • I have not had time to work with this problem further. And your answer is appreciated... however, the basemap always stays visible. It is simply the feature layer maps that I have created which "shut off".
    – Jome1000
    Commented Jun 19, 2015 at 18:44

If you need to zoom in closer, I suggest you change your basemap. Esri's Imagery basemap will let you zoom in a bit closer.

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