Relating to a previous post, found an excellent source for data called Koordinates.

I downloaded this 5m DEM of New Zealand, Wellington.
This is in a TIFF format and I have added to ArcMap 10, applied a colour ramp, some hillshading, and applied a standard deviation on the histogram:

enter image description here

I know that the MSD format does not support hillshading, so I published direct from the MXD. As a dynamic service, it draws fine (but slow as you would expect).

So I cached the service using Mixed mode, and the compact storage type.

Viewing the cache in both ArcGIS Desktop and REST, the resulting cache is a solid red: enter image description here

At some of the closer levels, the expected symbolgy comes through in some tiles: enter image description here

Have tried re-creating several times and still getting the same problem.

Would like some advice on troubleshooting this.
Have not seen anything related in the Esri forums.

1 Answer 1


Issue seems to be specific to compact caches and works fine with exploded caches. Ill follow up with Esri Support. But for now, consider this answered.

  • 1
    Try building statistics on the raster Oct 4, 2011 at 5:16
  • If you have the answer you were looking for, please mark it as the accepted answer... even if it's your own answer. In fact, I think you'll get a badge on your profile for it :)
    – R Thiede
    Oct 4, 2011 at 6:50
  • Will hold off doing that until I get a better answer (i.e. more info from Esri)
    – jakc
    Oct 4, 2011 at 7:14
  • 1
    What often works in arcgis is using the raster calculator and calculating a new grid with exactly the same values as the old one. Often raster problems are gone when using the new grid. I suppose it recalculates some statistics and caches.
    – johanvdw
    Oct 4, 2011 at 14:14

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