ArcGIS Server setup in an enterprise environment:

i.e. Multiple SOCs, perhaps a fail-over setup, separate web server, SDE/DBMS on separate machine, etc.

Without going into the specifics on versions/software/operating systems/etc, I would like to know what people would recommend on performing "health checks" on this kind of scale setup. Or perhaps diagnostics is a better word?

I was thinking it would be a good idea to run monthly checks (as opposed to consistent monitoring) to ensure everything is running smoothly and to perhaps identify bottlenecks or problem areas in the setup. Ideally having a specific workflow that could be easily repeated, and then gather historical data to see if the setup has deteriorated over time.

I hope this is not too subjective a question, but I think there will be experts out there that will have "right" answers to this, and perhaps any discussion can be done via comments and deleted as need be?

To make the question more specific, please assume:

  • SDE has been setup optimally.
  • ArcGIS Server services have also been setup optimally (i.e. Cached where appropriate, scale ranges/definition queries, etc).

I was thinking of putting together a custom application that sits on the webserver and allows a user to hit a button which would do things like:

  • ping each endpoint (each IP, check XML from Server WSDL ok, various REST endpoints)
    • Fail/Pass to these tests
    • Perhaps repeat these pings, and show an average response time for each endpoint.

These tests could be performed in off-peak hours, and then generate a basic report on the outcomes.

I guess you could also swap out ArcGIS Server for any server technology (which got me thinking on perhaps this belongs in ServerFault).

I know ArcGIS Server has logging and statistics capabilities. I should also point out that automatic alerts have already been put in place to notify when servers go down or are performing very badly. I am really after some advice on what to test/identify in terms of diagnosing if the overall system is "healthy" (i.e. Is it running ok, is it worse than last month, can something be improved?)

I would be interested to know what people (who are experienced in multi-tier/high use setups) think of this.

  • 1
    I know this question is very old but for recent versions of ArcGIS Server, there's a healthcheck endpoint now. The rest/info resource was added in 10.0. Unsure if healthcheck came about at the same time. http://<server>:<port>/<instance>/rest/info/healthcheck
    – wchatx
    Feb 25, 2016 at 14:44
  • The healthcheck only reports if the arcgis server is up and running and accessible. It does not check any of the services and does not help if i.e. a service is not working because of expired license.
    – awe
    Mar 7, 2019 at 8:39

2 Answers 2


Latitude Geographics developed Geocortex Optimizer for just this purpose. It's a program that installs as a service, and performs periodic monitoring of your ArcGIS Services and the servers behind them (by performing ping requests, web requests, map requests, and also by monitoring log files and performance counters).

There are also API hooks that let you connect a web viewer to the Optimizer collectors, so you can get info on how your web viewer is being used. (what extents, what tools, user activity, etc)

The data it collects gets pushed into a database and there is a reporting module that analyzes the data and presents the results as a web page. There are graphs and heat maps to help visually represent trends and usage. You can also have some reports emailed periodically.

DISCLAIMER: I work at Latitude Geographics, although not directly with the Optimizer product.

  • sounds really interesting. Ill take a detailed look at ur website today. How do the heat maps work? Do they show which extents of a map are being hit the most? Is there a perofrmance overhead with running this tool alongside AGS?
    – jakc
    Sep 9, 2010 at 21:29
  • The heat map reports collect extents, either from the log files or from an add-on to the viewer, then creates a semitransparent graphic to overlay on top of the map. And yes, it's to show you "where your users go". Performance overhead is quite low, but that depends on what you're collecting (and how often) too.
    – mwalker
    Sep 9, 2010 at 21:35
  • ive requested a password to see a demo. thanks for the pointer.
    – jakc
    Sep 9, 2010 at 23:26

In free time I worked on a Python script that generates a web request to the ArcGIS server REST url and evaluates the response of the service. If the answer is negative will be sent an email alert to a specific e-mail address.

I think it is simple but useful for monitoring individual services of ArcGIS Server. I hope that is helpful for someone.

All info in our blog: http://oneteamgis.wordpress.com/2014/03/24/uno-script-python-che-monitora-i-servizi-di-arcgis-server/


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