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I have created a vehicle route problem with multiple route zones with one depot in each zone. Each zone has a pickup route that delivers to the depot in the zone. Some addresses have special instructions for where to pickup the item from their property as well as a phone number.

My question is whether or not there is a way to make any special instructions or any other information like a phone number appear in the directions window to be printed out for the driver?

I'm using Network Analyst in ArcGIS 9.3.1.

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When this question was asked at ArcGIS 9.3.1 I suspect your options were few which may explain no one having answered.

With ArcPy's Network Analyst module becoming available at ArcGIS 10.1 (I think) I recommend you take a look at arcpy.na.Directions to see if this may now be possible.

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