2

I've installed ArcMap 10.3 and want to use Arcgis online from the desktop. At the beginning it was not possible to connect to Arcgis online. The menu was "grey" , so not available. ESRI support gave us some url to reference in our proxy and now we can access to Arcgis online menu. When I launch Arcgis Online, I've got a windows with an error "an erro occurred, check your internet connection" . The problem is that nobody can help us to find the issu. Esri support in France say that it is a problem with our computing infrastructure....

I used a tool "Fiddler Web" to see what happen when we launch Arcgis Online and I see the following url : www.arcgis.com:443

The port 443 is open in our proxy.


In Fiddler these lines appear when I connect to Arcgis online :

enter image description here

... but i don't know how to interpret it. Actually, it is the first time I use it!

closed as unclear what you're asking by PolyGeo Sep 2 '16 at 5:12

Please clarify your specific problem or add additional details to highlight exactly what you need. As it's currently written, it’s hard to tell exactly what you're asking. See the How to Ask page for help clarifying this question. If this question can be reworded to fit the rules in the help center, please edit the question.

  • 1
    In Fiddler do you see a response from the call to arcgis.com? Especially the HTTP Status Code and any response description. I'm assuming the help from ESRI was to configure your proxy server in ArcCatalog - we had a lot of issues where our proxy server to connect to the web required authentication and ArcGIS wasn't providing credentials (the proxy returned the error HTTP 407 - Proxy authentication required) . In the end we opened the firewall to permit direct connections to ArcGIS Online by passing the proxy. – kes Jun 13 '16 at 10:47