enter image description hereI am relatively new to webmaps - I am trying to add an image to pop-ups on web maps in ArcGIS and I am having problems getting the image to appear - all I can see is a little image icon with a tear through it as if it is having issues loading.

I have configured the pop-up media as they have listed in the instructions (http://doc.arcgis.com/en/arcgis-online/create-maps/configure-pop-ups.htm#ESRI_SECTION1_B16A9E11A48D48CBAFA9DB964FCEB805) and have replicated the images to a smaller size (thumbnails) around 200x150 pixels so they shouldn't be too big to load. I have also tried loading the URLs from Google drive.

The links actually work if you click on it and request to open the image in a new window - but i want the image to appear in the pop-up as well and it just wont appear - does anyone have any advice or solutions for this?

I read on a troubleshooting link that it may be because the url is a https rather than a http, would this be it?

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    Welcome to GIS SE, Can you show a screen shot of what you are seeing?
    – whyzar
    Nov 1, 2016 at 2:27
  • As a follow-up comment is the image hosted somewhere (i.e., AGOL, Flickr, Facebook, Web Server, ect...) and be publicly accessible
    – whyzar
    Nov 1, 2016 at 3:17
  • @whyzar, I do not think a snapshot would help that much but I would like to see a limited version of the webmap, say with a couple of features extracted from the main layer with deducted attributes, if necessary to inspect what the real problem is...
    – fatih_dur
    Nov 1, 2016 at 5:00
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    Hey @whyzar so this is the link for the map - arcg.is/2eVgAO8...... and this is one of the photo urls - drive.google.com/open?id=0B2DezzTccGmxSl9ONThEbDdsWWs the images were originally jpg files and then i tried converting the images to png and that doesnt work either...
    – CatAAI
    Nov 1, 2016 at 22:51
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    @whyzar i originally had the photos on dropbox and had a shared link with them available to be viewed publicly but then read that you cant have pop-up images from dropbox so changed it to google drive with a shared link for public viewing..
    – CatAAI
    Nov 1, 2016 at 22:56

2 Answers 2


The past few days I've had a chance to look further into what potential issues here, here and here may be causing your image to not display as a thumbnail in the configure pop-up in line portion of the dialogue box.

Furthermore, looked at some potential solution here, here and here. The solution range from external links from image storage sites as well as specifics to how the configure pop-up is either to be a hyperlink or a thumbnail.

To get to the solution, I believe the issue lies in the URL that you have been using to display the image in-line within the configure pop-up box. Here is a good example of choosing the image directly through the URL with an extension .png and .jpeg. So you could try to copy the image address directly of the image and that might work within the URL.

An alternative option would be to create a field in your shapefile in ArcGIS Online enter image description here

then use an image storage site like imgur, create an account, upload the image enter image description here

and use the direct link to insert in the ArcGIS Online enter image description here,

this approach worked for me
enter image description here.

  • You were right the issue was with the links i was using! The URLs i was using linked to the website where the image was embedded rather than linking to the actual image itself. I opened up the image in google drive and right clicked on it and selected "copy image address". This gave me the URL to the image itself which i added in to the table which has allowed the image to appear in the pop-up. Thanks heaps for your help!
    – CatAAI
    Nov 5, 2016 at 3:09
  • Just a reminder if the question has been ansewred, you can indicate that.
    – whyzar
    Nov 5, 2016 at 13:02

With help from Whyzar i managed to find a solution to this issue. i was trying to make an image appear in the pop-up based on a URL to thumbnails of images unique to each feature in a layer. I had the images stored in a folder on google drive and the URL was taken from clicking on the image and selecting "get shareable link" - however this URL would take you to the website where the image was embedded rather than to the image itself, so the pop-up would only show that there was a broken link to the picture rather than the picture itself. The solution is to load the image into a separate window and then right clicking on the image and selecting "Copy image location/address". This gives you the URL to the image itself.

Thanks everyone for your help!

  • CatAAI Thanks a lot for you answer. This was easiest and fast solution for view the picture in the pop up with out duplicate the picture. May 23, 2017 at 21:22

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