3

I've installed Windows 10 update. After that I get that message when I try to run ArcGis:

enter image description here

I have ArcGis 10.3 Education version.

Here screen from ArcGis Administrator:

enter image description here

Does anyone know how to solve my problem?

  • Please include error messages as text rather than just pictures so that they are available to future searches. I would be suspicious of that "untrusted" value in the Authorized column, and you are not showing us the Expiration Date value. – PolyGeo Nov 26 '16 at 20:44
  • Exporation date value is novmber 2017 ;) – ami Nov 26 '16 at 20:45
  • 1
    Here's a related knowledge base article. I think Ithere was GeoNet discussions about it. When you upgrade the operating system, there's a change which makes it look like a new machine/installation and triggers the "untrusted" setting. Here's another. You may need to request another license or call Customer Service/Technical Support. – mkennedy Nov 26 '16 at 21:23
1

Following the second link provided by @mkennedy's comment I found an FAQ: Is Windows 10 certified with Esri's ArcGIS products? which says:

Licensing Issue

For those running ArcGIS 10.3.1 and upgrading to Windows 10, when launching ArcGIS for Desktop, ArcGIS Administrator, or ArcGIS License Manager, the following error message may be received:

"The ArcGIS Server Administrator has detected that your license have become untrusted. This can occur when a machine hardware configuration has changed or licenses have been restored from a backup. Please click the 'Repair' button below to repair your untrusted licenses."

That FAQ includes a procedure for repairing the license.

1

Assuming you're using a license borrowed from a license server, rather than a standalone license, is to rename "C:\ProgramData\ESRI\FLEXnet" to "C:\ProgramData\ESRI**~FLEXnet**", and then run ArcGIS Administrator. You will then be able to borrow a new license from the license server.

-2

Remove folder c:\programdata\esri and solved.

  • Welcome to GIS SE! As a new user be sure to take the Tour to learn about our focussed Q&A format. – PolyGeo Apr 25 '18 at 10:31

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.