I've installed Windows 10 update. After that I get that message when I try to run ArcGis:

enter image description here

I have ArcGis 10.3 Education version.

Here screen from ArcGis Administrator:

enter image description here

Does anyone know how to solve my problem?

  • Please include error messages as text rather than just pictures so that they are available to future searches. I would be suspicious of that "untrusted" value in the Authorized column, and you are not showing us the Expiration Date value.
    – PolyGeo
    Nov 26 '16 at 20:44
  • Exporation date value is novmber 2017 ;)
    – ami
    Nov 26 '16 at 20:45
  • 1
    Here's a related knowledge base article. I think Ithere was GeoNet discussions about it. When you upgrade the operating system, there's a change which makes it look like a new machine/installation and triggers the "untrusted" setting. Here's another. You may need to request another license or call Customer Service/Technical Support.
    – mkennedy
    Nov 26 '16 at 21:23

Assuming you're using a license borrowed from a license server, rather than a standalone license, is to rename "C:\ProgramData\ESRI\FLEXnet" to "C:\ProgramData\ESRI**~FLEXnet**", and then run ArcGIS Administrator. You will then be able to borrow a new license from the license server.

  • Thank you very much, by renaming the FLEXnet and reauthorizing it, this methods works, Sep 19 '20 at 11:58

Following the second link provided by @mkennedy's comment I found an FAQ: Is Windows 10 certified with Esri's ArcGIS products? which says:

Licensing Issue

For those running ArcGIS 10.3.1 and upgrading to Windows 10, when launching ArcGIS for Desktop, ArcGIS Administrator, or ArcGIS License Manager, the following error message may be received:

"The ArcGIS Server Administrator has detected that your license have become untrusted. This can occur when a machine hardware configuration has changed or licenses have been restored from a backup. Please click the 'Repair' button below to repair your untrusted licenses."

That FAQ includes a procedure for repairing the license.


Remove folder c:\programdata\esri and solved.

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    Apr 25 '18 at 10:31

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