In an application I am "building" in ArcGIS Online (not server), our starting view is a global level. The issue is that Zoom Level #3 (example) cuts off part of our dataset in the extremes--alaska and the pacific. Zoom level #2 causes the edges of the map to turn null-colored (pic 1), even though the tiles appear to be loading in the cache (pic 2).

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Grey bars on side

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Tiles appear to load but are not seen

Is there a way to address this null space in ArcGIS Online?

I made a posting on geonet.esri.com. Hopefully it gets some attention.

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    Wild guess based on your last screen shot - something to do with wrap around? developers.arcgis.com/javascript/3/jssamples/… – KHibma Feb 15 '17 at 15:33
  • @KHibma I thought that at first, so I tested my theory by adding a polygon to the map. I then edited and stretched the polygon to exceed the extent of the basemap. AGOL would allow me to stretch the polygon beyond 90 degrees N and S, but would not allow me to pull it beyond the E W extent (and into the grey abyss). It seems the issue is with the frame containing the map, not the map itself. – Map Man Feb 15 '17 at 17:16
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    Hmm, looking at any apps I have, when I zoom out to max, it gives the 'nothing' on the sides. I sort of suspect thats just how it is. I can't say that with authority though. If you haven't, it might be worth posting on the JS-geonet forum – KHibma Feb 15 '17 at 17:20
  • @KHibma , Done! geonet.esri.com/ideas/… – Map Man Apr 11 '17 at 15:30
  • I can see that you have submitted an ArcGIS Idea for this so I think you should remove the update from your question and write an answer that links to and describes your ArcGIS Idea briefly. – PolyGeo Apr 23 '17 at 1:41