I am trying to publish a very large raster data set, ~330GB. I get the general error: "Packaging succeeded but publishing failed"

The geoprocessing results say to check the server logs.

The server logs provide general error messages:

  • Failed to construct instance of service 'TestBrandon/ImgTest_321.MapServer'. Service startup timeout.
  • Core server call to create service failed (/admin/createService).
  • Failed to create the service.: ERROR: Service failed to start,
    Internal server error.
  • Error executing tool. PublishServiceDefinition Job ID:
    j360531ad8cd940a490f8f7ee2085dc49 : ERROR 001369: Failed to create
    the service. Failed to execute (Publish Service Definition).
  • The service 'TestBrandon/ImgTest_321.MapServer' was not found.
    Verify the service exists and is started.

There is nothing wrong with my configuration settings; I am able to publish if I only do half of the tiles. It is also not corrupt data because I successfully published both halves of the data set.

It also has nothing to do with the cache, because I have it set to manually build cache afterwards (and I can publish with building cache when I only publish half of the tiles).

I do have a lot of .SOC processes running on the server machine, but I tried stopping all of them during after-hours with no luck.

It seems like it is stemming from the first error message: "Service startup timeout"

I'm guessing it is just taking too long with the large data set. Is there anyway I can increase this time so it does not timeout?

Running ArcMap 10.4.1

  • 3
    This is possibly something that should go direct to Esri or local support
    – Midavalo
    Mar 22, 2017 at 21:31
  • I have been in contact with Esri, they have no idea.
    – Brandon G.
    Mar 22, 2017 at 21:32
  • 1
    You can try increasing the time outs on the publishing service. I hope in this case you have a datastore reference set and you're not really moving 300gb of files from your client to the server. Thats just my personal opinion, you can do it if you want.....
    – KHibma
    Mar 22, 2017 at 21:51
  • Yes, I have the data registered and am not moving the data to the server. I have also tried increasing these publishing properties: "The maximum time a client can use a service" and "The maximum time a client will wait to get a service" to essentially unlimited time.
    – Brandon G.
    Mar 22, 2017 at 21:53
  • Sometimes this can mean a net-bot is killing long-running network connections.
    – Vince
    Mar 22, 2017 at 23:12

1 Answer 1


The problem was that I had to change the permission level on the "python27" folder on the C:\ drive of our publishing machine. The ArcGIS Server user account did not have full permissions. Giving it full permissions allowed it to successfully publish.

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