I want to do some CARTO guides (https://carto.com/learn/guides) but I can't import the data. It is already a carto format and it doesn't work when I try to drag&drop the file. Any ideas?

  • Are you dropping the carto file into your maps dashboard (instead of datasets)? Are you getting an error? If so, please send that to CARTO support (support@carto.com). – ramiroaznar Apr 10 '17 at 13:06
  • I choose New datasets in the right corner --> Data file --> Drag&drop your file I choose the file (templete_add points for Dominos Stores.carto) --> Connect Dataset. I get the green message just with the name of the file, but it doesn't look like an error message. – Karolina Makaruk Apr 10 '17 at 13:21
  • As far I understand, what you are trying to import a dataset that is inside a CARTO file. Have you tried to import the whole CARTO file into the maps dashboard directly? – ramiroaznar Apr 10 '17 at 14:39
  • Yes, when I try to import the all zip file I get this mistake: Unsupported/Unrecognized file type (1002) – Karolina Makaruk Apr 12 '17 at 7:36
  • Could you send your inquiry to support@carto.com adding your username or the error code associated to that message? – ramiroaznar Apr 12 '17 at 7:58

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