I am having issues saving an existing project on ArcMap 10.3. After adding another layer to the project, whenever I try to save the project, the software crashes and asks if I would like to send an error report. I have reset my application data but the error still persists and all other projects have started behaving the same way.

  • 2
    Does it also crash when you use Save As or Save A Copy? You can also run MXD Doctor and see if it brings up any particular issues. Also, bumping your version to 10.4.1 may help as well. A full ArcGIS reinstall may also be advised.
    – Baltok
    Apr 19, 2017 at 14:48
  • @Baltok I guess I will have to upgrade to version 10.4.1 first to see if the issue will be resolved after which I will know if an uninstalling the software is imminent. Apr 19, 2017 at 15:19
  • Try using File>Save As. I had a similar issue where it held a copy of the map for no reason at all and then collapsed. File>Save as solved the problem for me.
    – MDHald
    Apr 19, 2017 at 17:13
  • @MDHald The crash error still persists even with this option! Apr 21, 2017 at 8:34
  • I had this problem, but it was because I was using a third party extension that has expired. Once I turned off the extension, everything was okay.
    – Wing
    Mar 28, 2018 at 0:41

1 Answer 1


Look into your Computers ENvironment Path Variables and ensure that there is only 1 Python Path Variable. Sometimes multiple variables are added and it causes the software to crash.

You can delete the variable by navigating to Windows Explorer > Right-click Computer > Properties > Advanced System Settings > Environment Variables - keep a backup of the Value in a Word doc in case removing it causes other issues.

  • I have tried that but the error still persists. Apr 19, 2017 at 15:19
  • 1
    Does this crash behavior persistent with other MXD's or is it just this one?
    – NULL.Dude
    Apr 19, 2017 at 15:21
  • It is with all the MXDs, even when I open a blank project, added just a shapefile and tried to save the project, it didn't save the project. Apr 19, 2017 at 15:36
  • Try a repair Install if that does not work uninstall/reinstall may work. Time consuming but should work. Or call ESRI and create a case with them but they will tell you the same thing.
    – NULL.Dude
    Apr 19, 2017 at 15:39
  • The software is currently running on a student version license. Having to reinstall it will create problems with the license I suppose and for this reason, I am scared to uninstall it. As for the repair, I have tried that but it didn't work. Apr 19, 2017 at 15:45

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