When using the Identify tool in ArcMap 10.5, the feature that is identified flashes, but the Identify Results window does not display.

I found the following article in esri support pages: http://support.esri.com/technical-article/000004902 . However, this post does not cover my current ArcGIS version: ArcGIS Dektop 10.5 Version: License type: Advanced

I tried to follow How do I open the Identify window in ArcMap? , but that did not solve the problem:

"...Start regedit. Navigate to HKey_Current_User\Software\ESRI\ArcMap\IdentifyResultsDialog\IdentifyWindowsPos. Modify the IdentifyWindowPos key to a value such as 20,20,400,400. More information may be found in Article ID: 21485 The Identify Results window does not display."

My installed applications:

  • ArcCatalog
  • ArcGlobe
  • ArcMap
  • ArcScene

Microsoft Windows10 Version 1607 (OS Build 14393.1066)

  • Did you update to 10.5 from a previous version? Did the Identify window work on that version? Are you running multiple monitors (or have you in the past)? – Midavalo Apr 23 '17 at 2:27
  • Have you tried right clicking on the task bar and selecting "Cascade windows"? That may not be the precise phrase, since I'm on my smartphone. – kenbuja Apr 23 '17 at 2:27
  • @Midavalo - Yes; when I installed ArcMap I was working with multiple monitors (and Identify window was working fine). Now I am with a single monitor, and that's when the trouble started – L Gonzalez Morales Apr 23 '17 at 15:50
  • @kenbuja - Tried "Cascade windows" too, but still not working... – L Gonzalez Morales Apr 23 '17 at 15:54

If you moved your Identify window onto another monitor when you had multiple monitors attached and then switched to single monitor, you will find that Identify window is still in the same location on the other monitor!

Two ways to fix this:

  1. Connect another monitor, find and move your Identify window back into the ArcMap screen then disconnect second monitor

  2. Sometimes the window moves so that you can see a very small portion of it on the edge of your active monitor. Look closely at the edge of your screen to see if there is just the border of the window there. If so you may be able to grab it (even enough just to resize it a bit) and then drag the window into your main screen.

Once it is where you want it, close and reopen ArcMap to have it save the window location.

  • Thanks! I tried (1) and this solved the problem. Much appreciated. – L Gonzalez Morales Apr 23 '17 at 16:06
  • @LGonzalezMorales Glad it helped – Midavalo Apr 23 '17 at 16:07

I just tested using ArcGIS 10.5 on Windows 7 SP1, and I have no trouble using the Identify button to open the Identify window.

Consequently, I think you should follow the advice of the note in Bug: The Identify Results window does not display:

If this issue is experienced on a version other than what is listed, please contact Esri Technical Support for assistance.


Dragging the window was the trick, thanks

  • 1
    Your answer should be long enough that provide some explanation and context. Don't just give a short answer; without any explanation. Answers that don't include explanations may be removed – Moh Mar 24 '18 at 16:37
  • Welcome to GIS SE! As a new user please take the tour. Here you have put "Thanks" in the space reserved for answers. Instead of answering with a "thanks", upvote the answer or answers that helped solve your problem. You can upvote by clicking on the up-arrow to the left of the answers. – Midavalo Mar 24 '18 at 16:47

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