I previously had 10.5 and opened up an ArcGIS 10.2 versions MXD. This week, I upgraded to 10.6 and tried to open the MXD from that same 10.2. That MXD would not open. All it would do is "not responding". I copied, renamed it and even re-downloaded it from the email it was sent from. Nothing. Corrupted?

I opened up older mxd's of mine when I had 10.1. Another Mapper used different versions 10.5 and 10.2, could not open that one either. But, could open others.

Are there any solutions?

2 Answers 2


It could be something in that particular MXD is corrupt. You could try two things.

The first is to run the "MXD Doctor" it normally comes with the installation of ArcMap. I am not sure if it comes with 10.6. Normally it is found in (using Window 7): Start -> Programs -> ArcGIS -> Desktop Tool -> MXD Doctor

I have had some success in using this tool to recover corrupted MXDs.

Another alternative method, would be to check the Data Sources of the MXD. It is possible that perhaps a layer in the MXD is creating the error. Open ArcCatalog and navigate to the MXD giving issues, Right Click and select "Set Data Sources". This opens a window with all of the data loaded in the MXD. Try checking each data source to ensure it is reading information from the correct locations.

I have had issues with some of my MXDs where I have used a base map. These MXDs often will not open and I either have to reset my PC or run through the steps above to try and avoid the crash on opening.

  • I forgot to add.. MXD Dr also went to NOT RESPONDING only with these mxd's. I will try that in Catalog.
    – Zoran
    Jan 25, 2018 at 11:00
  • I tried doing that with Catalog this morning, same issue.. "Not responding" only to those mxd's that came from the same guy who created them in . All other mxd's function like they should.
    – Zoran
    Jan 25, 2018 at 13:28
  • So the originator of the MXD cannot open the MXD? Is it linked to any online sources or external databases? I saw this link this morning and thought maybe it would work for you too? I think ignore the question, but look at the answers given to the issue. They may offer ideas for your problems. gis.stackexchange.com/questions/84855/… Jan 25, 2018 at 14:02
  • The originator can, but myself and one other person using his ArcGIS program can not either. I ran the ArcGIS defragmenter, that did not help. I tried the Catalog, right click for Data Source and was hoping I would be able to delete layers in there but I do not think that is possible.
    – Zoran
    Jan 25, 2018 at 14:32

SOLUTION.. I ended up opening a blank mxd and clicked to the problem mxd. It opened 15-20-ish minutes later. All the layers were broken from all the data being moved to a new drive.

Thank you for all the help as I learned a few new problem-solving ways.

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