I have tried installing CartoDB in Ubuntu 14.04 LTS first on which I could not import datasets. I have raised the question on this viz., Import Files failed with cartoDB installed in Ubuntu 14.04 LTS. But could not find a solution.

As an alternative, I have tried installing the CartoDB following the instructions from the manual "http://cartodb.readthedocs.io/en/latest/install.html" in Ubuntu 12.04 VM. But again when I try to import any file (CSV or shapefile in zip format), I am getting same import error which is decribed as follows.

Error Code : 2001

Error Description : Unable to load data

Imports Log:


CSV File to Import:


Also, I am getting a warning like:

"ignoring statsd, because there were a error loading the config"

while starting the server. Do we need to perform any additional configuration for "app_config.yml" or "database.yml" in cartodb?

  • Can you take a look into the logs and share any errors you see there?
    – Jorge Sanz
    Jan 30, 2018 at 14:00
  • Updated the question @JorgeSanz
    – Dinesh
    Jan 31, 2018 at 5:26
  • Could you share the ogr2ogr configuration in your app_config.yml? It should point to a valid ogr2ogr installation in your machine (i.e. executing the which statement in your machine must point to a valid path). Also, althought not related to the problem, take into account that all the points that you are trying to import have the same coordinates
    – antonio
    Jan 31, 2018 at 14:29
  • the app_config.yml configuration for ogr2ogr is available at pastebin.com/R0yhERJa. Also, I have installed ogr2ogr2 as suggested here groups.google.com/forum/#!topic/cartodb/xI15ygEy4Fo
    – Dinesh
    Feb 1, 2018 at 5:10
  • I could not even see the rails error. I am following the instruction from this document media.readthedocs.org/pdf/cartodb/latest/cartodb.pdf which found to be released on 31 Jan 2018
    – Dinesh
    Feb 1, 2018 at 13:02

1 Answer 1


I could successfully import data (CSV and GeoJSON) in cartoDB now. The problem was I had GDAL 1.10 previously installed and now being upgraded to GDAL 2.1.3 which resolved the issue. Moreover the cartoDB is working fine for import dataset in Ubuntu 14.04 also.

  • But now I got another issue in uploading shapefiles that gives me "SHP Normalization error"(3009). Actually, I am exporting the data from cartodb to SHP files and uploading it again which also gives same error. Need to find out on this issue again.
    – Dinesh
    Feb 2, 2018 at 9:05
  • Could you open another question with this new problem? This would improve the discoverability of the question for others with the same problem
    – antonio
    Feb 2, 2018 at 10:23
  • Okay Sure.. Done at gis.stackexchange.com/questions/270094/…
    – Dinesh
    Feb 2, 2018 at 12:42

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