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I am running ArcGIS Server Manager and Portal for ArcGIS. Unfortunately, some of my map services aren't working correctly, and I think it has to do with the Managed Database called ArcGIS_Data_Store. It was just working fine the other day. What should I do to fix this?

ArcGIS Server Manager - Data Stores

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Portal for ArcGIS services sometimes will fail to work or publish correctly if there are issues with the main ArcGIS Server "Managed Database" data store called ArcGIS_Data_Store. Navigate to the ArcGIS Server Manager data store page at http://..com/server/manager/site.html as the admin user and click the checkbox next to ArcGIS_Data_Store, then click Validate. If you have a red exclamation point pop-up, like the one shown in the question, you might need to restart the Data Store Machine.

To attempt to restart the Data Store Machine, go to the Server Admin Data Store Machine Properties page (URL looks something like this: https://gisserver.domain.com/server/admin/data/items/enterpriseDatabases/AGSDataStore_ds_wztxj7um/machines/GISSERVER.DOMAIN.COM)

ArcGIS Server Administrator Directory - Data Store Machine Properties

Click start, change the format to JSON, and click Start.

ArcGIS Server Administrator Directory - Start Datastore Machine

It may take a few minutes for the Data Store Machine to start up. When it is done you should see a message that says {"status": "success"}. When you do, return to the ArcGIS Server Manager data store page and validate the data store again. It should now have a green check mark next to it. If not, you may need to reach out to Esri Technical Support for further troubleshooting.

  • So ... do you know the source of the problem ? We restart the service as well but the problem reappears after a few days. – Olyster Sep 5 at 13:16
  • It’s possible there may be issues with the index. Unfortunately there is not much in the way of good documentation on this front, and you may need to follow up with ESRI Tech Support to troubleshoot the recurring issue. – Zachary Ordo - GISP Sep 6 at 14:31

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