The problem is when I try to export the data collected in the field from the collector map on ArcGIS online I get an error. I click export as shapefile, but it never takes me to the next screen. It seems to be processing for just a couple seconds and then nothing happens. When I go to the content tab the shapefile has been created, but when I download it and open it in ArcMap it does not actually contain any data. It is working for everyone else in the office, and they walked me through the process on my machine, but we got the same error.