I am having an issue after my IT department changed my user login profile info. Everything works fine except for a bunch of layer files we use that reference imagery services. Everytime I try to bring in the layer files I get the following error message.

enter image description here

The blue mark covers the user name, which is still pointing to the old user profile and not the newly created user credentials. I went through the ArcMap options and confirmed that the map cache is pointing to the newly created profile and not the old one. I also tried resetting my ArcGIS application profile by renaming the %APPDATA%\ESRI folder to force ArcMap to create new profile data... this did not work either.

I really cant seem to figure out what the issue is.

Anyone have any suggestions?

I am running ArcMap 10.6.1

Everyone in my department is running the same version of ArcMap and nobody seems to have the same issue. So, it does not seem like a version issue like the error message states.

  • Please always provide full error messages as formatted text rather than pictures.
    – PolyGeo
    Jul 22, 2019 at 20:54
  • This looks like it may be a duplicate of gis.stackexchange.com/q/328317/115
    – PolyGeo
    Jul 22, 2019 at 20:59
  • I think it is time for you to get your IT people to talk to Esri's support people.
    – PolyGeo
    Jul 22, 2019 at 20:59
  • This is a separate issue from the previous question. The other question was relating to inaccessible group layer properties. That issue was addressed.
    – Bowser
    Jul 22, 2019 at 21:02

1 Answer 1


Had exactly the same problem as you are having. It was as easy as clearing the image cache. Customise > ArcMap Options > Display Cache > Clear Cache

In the last Windows upgrade the month it renamed your user name in AppData to XXXXX.000 which hides the added layer files from ESRI.

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