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We suddenly have problems visualizing ArcGIS Online WebScenes in Google Chrome (Version 76.0.3809.100 (Official Build) (64-bit)) and I am wondering if we are the only ones, as some searches returned not something like it. OS is Windows 7.

What we see is actually nothing in the scene frame: enter image description here

We contacted ESRI's support but they did not seem to know about it. This is happening in both existing- and new scenes. Both local and global. It does work in IE (11.something) but we need it to work in Chrome.

Devtools shows a lot of errors like

[.WebGL-0000000006BB1390] GL_INVALID_OPERATION: Error: 0x00000502, in ../../third_party/angle/src/libANGLE/renderer/d3d/d3d9/Image9.cpp, createSurface:278. Internal D3D9 error: HRESULT: 0x8876086C: Failed to create image surface

Update 20-08-2019: It turns out that the WebGL2 tests fail:

https://get.webgl.org/webgl2/

https://webglreport.com/?v=2

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    Can you go to get.webgl.org and do you see the spinning cube? Aug 16, 2019 at 16:52
  • Hej @RussRoberts, I do see the spinning cube, but when visiting webglreport.com/?v=2 it shows "× This browser supports WebGL 2, but it is disabled or unavailable." Probably IT has 'updated' my video drivers as all was working before. Aug 19, 2019 at 3:03
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    Are you using Windows7? I'm experiencing the same in an interior design software when using a PC with Windows7 , but not with Windows10...
    – Lorenzen
    Aug 19, 2019 at 13:46
  • Windows 7 indeed. Strange thing tho it used to work... Aug 19, 2019 at 17:47

1 Answer 1

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Updating the videocard drivers fixed my problem.

I did check the display adapters in the Device Manager for updates earlier but there were no updates available.

Now I checked with the vendors site and installed their latest critical update and the problem is gone.

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