I have an issue while trying to add basemaps: the relevant button is inactive (take a look at the attached screenshot).

How can I solve this?

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I am using the ArcGIS Desktop 10.7.1 on Windows 7 Ultimate SP1, have Microsoft .NET Framework 4.5.2 installed, and my pc is connected to the internet.

I have also run an ArcGIS Connection Test and the results are as follows:

Proxy Server Test - Failed Reason Unknown.

Download Speed Test - Failed Test site unreachable.

Network Latency Test - Undetermined Reason Unknown.

Network Route Test - Failed Reason Unknown.

I tried to connect ArcMap with arcgis.com but I receive the warning:

Unable to connect to the selected Portal for ArcGIS

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  • 1
    This Esri help article (including link in the Cause section) suggest a variety of troubleshooting steps and workarounds: support.esri.com/en/technical-article/000013300 Commented Jan 5, 2021 at 20:09
  • Another route to check is your firewall and/or virus protection software, they may be interfering, also there was a system wide security update by ESRI which may be an issue as I see you are using the old Windows 7.
    – Hornbydd
    Commented Jan 5, 2021 at 23:50

1 Answer 1


Try this:-

  1. Close ArcMap
  2. Navigate to the ArcGIS Administrator > Advanced > Manage Portal connections
  3. Check if https://www.arcgis.com is listed or not, if yes hit connect and relaunch ArcMap, and If not listed follow the next step
  4. Add > (Add https://www.arcgis.com) > Click Ok > (Select the added URL and click connect) > Save.
  5. Relaunch ArcMap

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  • Many thanks for your answer. I tried to connect ArcMap with arcgis.com but I receive the warning "Unable to connect to the selected Portal for ArcGIS". I attach this printscreen as a picture on my question.
    – mrp
    Commented Jan 7, 2021 at 11:41

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