I'm trying to import either OSM (from XYZ tiles) or a WMS as a basemap. While my shapefiles map just fine, neither the OSM nor the WMS basemap appears in the window despite appearing in the legend. They do not show up even at scale 1:250000 or by clicking on Zoom to layer.

These are some of the fixes I have tried, but none have worked:

  • Changing project CRS (ESPG:4326) to OSM CRS (ESPG:3867) and vice-versa
  • Setting layer scale visibility
  • Resetting network cache
  • Manually connecting OSM with a link under XYZ tiles
  • Creating a new user profile

I am using QGIS version 3.4, although I cannot check the exact version information as I am faced with an error message "unable to get current version information from server". I'm not sure if this is relevant to my problem.

EDIT: This is what my display window looks like enter image description here

  • 2
    Can you see the basemaps if you add them thanks to the QuickMapServices plugin ?
    – wanderzen
    Commented Oct 8, 2021 at 8:52
  • Are you sure that the OSM or WMS layers are on the top - thus not covered by another layer? Can you add a scrrenshot, showing your map canvas and layer panel?
    – Babel
    Commented Oct 9, 2021 at 21:29
  • @Babel it's been added. The layers are not covered
    – lizard
    Commented Oct 11, 2021 at 12:23
  • 1
    The "unable to get current version information from server" message could be a sign that QGIS dont have full internet access (or very slow), that may explain map not appearing
    – J.R
    Commented Oct 11, 2021 at 12:55
  • What are you using to add the OSM layer? I use the QuickMapServices plugin with "OSM Standard" and have success. Are you using a particular URL for a layer with AddLayer/Add WMS/WMTS ? What URL are you using to access the OpenStreetMap tileserver?
    – Dave X
    Commented Oct 26, 2021 at 18:23

1 Answer 1


You coordinates field shows 142.7515,86.5322 - this is out of the map canvas. Pan the image or (even better) type 0,0 to the status bar at the bottom left of your QGIS window and type ENTER - the map canvas will be centered on Null island and you should see the basemap.

enter image description here

  • Sorry, I should've chosen a better picture. Using the coordinates (0,0) yields nothing, it is still a blank window
    – lizard
    Commented Oct 11, 2021 at 13:23
  • Type world to the Coordinate field at the bottom of your QGIS window to load the pre-installed world map: does it show up? Have you close and reopened QGIS, started a new project?
    – Babel
    Commented Oct 11, 2021 at 13:42

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