I am currently at a remote location and even though I have internet access (i.e. I can browse the web but not very quickly), when I start ArcMap 10.1 the Add Data options for Add Basemap and Add Data from ArcGIS Online are greyed out.

Does anyone know why this might be, and whether there is a way I can force ArcMap to "try harder" to reach ArcGIS Online?

  • 2
    Does this thread help: forums.arcgis.com/threads/…?
    – veedub
    Commented Nov 22, 2012 at 9:05
  • 1
    Thanks for the link but each thing I tried from there left them greyed out. As soon as I switched to internet at my hotel (a slightly better connection) they started working fine. I suspect it is some characteristic of their network connection getting in the way.
    – PolyGeo
    Commented Nov 23, 2012 at 2:31

1 Answer 1


This problem is now resolved by IT staff. Solution came from someone for who English is his second language so I do not know exact details but it seemed to be related to there being two gateways present instead of the expected one.

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