I am facing a very very weird behaviour. We used to work with a WMS feed in ArcGIS 9.3 and, since a few weeks, we are no longer able to display it.

The providers of the feed informed us that they have "made some changes" in the feed, which might cause the problem. They have now reverted some of the changes and the behavior is as follows:

ArcCatalog 9.3: the WMS sublayers can be displayed
ArcMap 9.3: the WMS sublayers appear in the TOC but the data view remains "white and empty" (no error message is displayed)
ArcCatalog 10.1: the WMS sublayers can be displayed
ArcMap 10.1: the WMS sublayers can be displayed

As anyone been facing something like this? Do you have any idea how I can monitor it or what can cause this incompatibility in 9.3? I believe that the server should send back the WMS tiles along with an XML file. Anyone knows where this XML file would be stored by ArcGIS?

The WMS feed is served with MapServer 6.3

Thanks a lot in advance!

  • A variant of this question has also been posted here: forums.arcgis.com/threads/79842-Where-does-ArcGIS-temporarily-store-the-WMS-tiles But no success so far... Commented Mar 20, 2013 at 9:35
  • what version of WMS are you using? can you try changing the version to 1.0.0 or 1.1.0 and seeing if that changes anything? Commented Mar 20, 2013 at 9:53
  • I am not the provider of the WMS feed so I cannot influence its configuration. It is supposed to support 1.1.0, 1.1.1 and 1.1.3 Commented Mar 20, 2013 at 10:22
  • What version are you asking for in ArcCatlog. You can change that in ArcCatalog and see if it makes any difference Commented Mar 20, 2013 at 11:22
  • I have tried all of them... no difference. The provider of the WMS have informed me that it should NOT work wirh 1.0.0 but that it should work with the other versions Commented Mar 20, 2013 at 12:52

1 Answer 1


FYI, nobody at ESRI was able to reproduce or to explain the problem. I would then assume it rather has to do with our internal setup (network?) but it's still a really weird behavior.

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