I've just unclicked the export map options (advanced options?) and can't get them back. I'd assumed you'd be given the choice of displaying them again, but they are nowhere to be seen. I now can't choose what file type or resolution to use, which is a huge pain.


Of the options above, I've tried deleting normal.mxt, with no luck. There's no 'ExportDlg' folder, so I don't have that option.

I'm going crazy with this. I've Arc 10.1 running on Windows 8. Any workaround / solution would be hugely appreciated. I wont have the time to uninstall.

Here's a screenshot: enter image description here

  • I have un same problem but i can't resolve it – Aaron MAGAMA Mar 28 '19 at 14:16
  • This does not really answer the question. If you have a different question, you can ask it by clicking Ask Question. You can also add a bounty to draw more attention to this question once you have enough reputation. - From Review – smiller Mar 28 '19 at 14:47

I like the python exporting by @Sarah but the options panel should be available for you regardless.

Since you cannot find the 'ExportDlg' folder in your registry, close ArcMap and try renaming the whole 'Export' folder to 'Export_old' in the registry. When ArcMap is restarted it should recreate the folder as well as its subfolder 'ExportDlg.'


  • There's no export folder in my Desktop 10.1 folder. I have no idea if it was ever there, but I haven't removed it myself. – Joules Sep 18 '13 at 16:03
  • I've shut down arc and re-opened it - still no folder. – Joules Sep 18 '13 at 16:15
  • If that is the case, I would suggest renaming the whole ESRI folder. Keep in mind that you should back up your registry first. Know that your folder and database connections, as well as any toolbar/layout customizations will also be reset. You will only be renaming the folder (rename to ESRI_old) not deleting it so you can revert back if need be. Hopefully this will create the Export key for you when you restart ArcMap. HKEY_CURRENT_USER\Software\ESRI – Adam Sep 18 '13 at 17:59
  • I have no idea how to back up my registry, and I have too many folders/database connections to risk projects which I'm currently working on. Thanks for your help though. – Joules Sep 18 '13 at 18:06
  • 1
    I was incorrect in my last comment...renaming the ESRI folder in the registry DOES NOT reset/remove folder/database connections. I just ran a test to prove this (the connections are reset if you rename the esri folder in %AppData% folder...which you are not doing at this point). Backing up registry is simple. You can always delete the new ESRI folder that is created and rename the one you changed back to original. – Adam Sep 18 '13 at 18:29

Have you tried exporting them using the python window as a work around? You could export maps using arcpy.

This website shows how to set up the document for export: http://help.arcgis.com/en/arcgisdesktop/10.0/help/index.html#//00s30000006w000000

While this one goes into more detail about the specifications you can set:


This allows you to specify the size and type of file that you want to export.

  • I don't know any python at all. I might try it if I don't find any other solution, but would much rather get my export function up and running again. – Joules Sep 18 '13 at 16:05
  • 1
    In this case the python is really simple. You only need to open the python window and type: mxd = arcpy.mapping.MapDocument("CURRENT") Then the next line is where you actually export the map, this is an example using PDF, but other options are available arcpy.mapping.ExportToPDF(mxd, r"C:\Users\HSRG1\Desktop\GlobalET\name.pdf", df_export_height = 100, df_export_width = 100, resolution = 96) Change the values for the height, width, resolution and location – Sarah Sep 18 '13 at 16:38
  • Thanks Sarah - will give it a go. Pretty bad on ESRI's part though - it's the kind of thing that shouldn't really happen. – Joules Sep 18 '13 at 16:41

I have a solution for this problem. In the Registry search for the folder:


and change the value from 0 to 1.


These solution options were taken after speaking with ESRI tech support. I use ArcMap 10.5 version.

Option 1:

Go to Customize tab and select Customize Mode

enter image description here

enter image description here

Under the Command tab, type in “export map” in the search menu. Under file, click and hold the “Export Map” command and drag it to the File tab on the main desktop interface. Drop it in the tab. Two Export Map options will have populated. Check to see if that fixed the issue.

enter image description here

If this doesn’t work go to Option 2.

Option 2:

This will require you to rename the Normal.mxt file embedded in the C:\ where ArcMap is stored. To locate the file path create a new document (Ctrl+N). See highlighted area in figure below. Write down or copy the file pathway somewhere, if you can’t remember the pathway.

enter image description here

** Close ArcMap before going any further.

Go to Windows Explorer and go to the Normal.mxt file. If your pathway was like mine, the AppData folder was hidden and I had to search “folder options” in the Control Panel. Select the View tab and select, “Show hidden files, folders and drives”. Click Apply. Continue back to the file pathway, AppData should be transparent, but available.

enter image description here

Rename the Normal.mxt to Normal_old.mxt

enter image description here

Restart ArcMap and the details dialog box should be available. FYI this change didn’t happen immediately. It took a couple minutes to take effect so may want to take a short break and return. If this solves the problem you can go back to the Normal.mxt file and delete the renamed file (there should be a new Normal.mxt).

After this had been corrected, I discovered another issue with the Export map dialog box. I use a double screen when using ArcMap. I use the second screen because it’s much bigger than the laptop screen. It’s also a TV and not a computer monitor and it’s connected with an HDMI cable.

The issue is if I try to export a map with the second screen, I get the same problem as described here. However, if I drag ArcMap to the laptop screen, the export map dialog box returns as it should.

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