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I'm currently trying to troubleshoot an issue I have connecting to ESRI WMTS services.

Esri ArcGIS Server seems to provide the format as JPEG via the rest service, but in the get capabilites document they specify JPG - which it seems QGIS and Global Mapper don't want to recognise. Would the norm amongst mapping clients be JPG, JPEG or Both?

I've included the URL to our server if anyone is keen to try it out, I've also attached an image of what I get in QGIS

http://www.topofthesouthmaps.co.nz/arcgis/rest/services/CacheAerial/MapServer/WMTS

QGIS to ESRI WMTS

Thanks in Advance

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