I'm playing around with the free version of CartoDB right now. Trying to upload both a CSV and Excel document with a list of 5-digit zip codes. I have received a "there was a problem georeferencing your data" error. Any idea why this might be?

  • the free version of what? – Ian Turton Jun 2 '14 at 15:01
  • Sorry, free version of CartoDB – Kate Jun 2 '14 at 15:01
  • Can you post some more information about this error? – Paul Jun 2 '14 at 15:02
  • All I get from CartoDB is "there was a problem georeferencing your data" and it directs me to contact support (this page right here). – Kate Jun 2 '14 at 15:08
  • it would help if you could provide a few lines (at least) of the file you are uploading, to see if others can replicate the problem or notice a problem with the source format. – matt wilkie Jun 2 '14 at 17:25

I just geocoded a couple zip codes without problem. Be sure that you:

  • selected "You have a column identifying administrative regions" in the geocoding menu
  • specified the correct column with the zip code in it (mine was a string data type column) where it says "In your table the polygons are identified by..."
  • specify the United States in "I want my data in" and by "postal code"

If you're following these directions, I suggest trying a much smaller subset of your data, just a few zips and see if that works. There may be something weird in your data not visible to the naked eye (strange formatting always seems to get me).

  • Thank you, @Kevin. I did complete all those steps correctly. I used both string and number options. I will try uploading just a handful and see if it works. – Kate Jun 2 '14 at 19:58
  • figured out what the problem was-- the third step I got wrong. Thanks for your help! – Kate Jun 2 '14 at 20:05

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