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I've recently asked the question to the ESRI help team and apparently it's an unreported bug. I've also had a few suggestions from some people on GeoNet but none have worked. So here it goes:

The problem I am having is that my "XY Event Source" labels do not work when I convert them to shapefiles.

When I click "Label Features", my points in the shapefiles display a bunch of question marks (?).

I am using the Pigiarniq font which I have downloaded on my computer.

Even when I change the "Text Symbol" from the "Layer Properties" to Pigiarniq font instead of standard Arial, it comes up as question marks (?).

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  • What language is the text? English? Japanese? Does it display properly with a more standard font? And what is the datasource for your XY event layer? Excel? CSV? DBF?
    – MWrenn
    Commented Jan 12, 2015 at 17:55
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    Pigiarniq is Canadian (Inuktitut) en.wikipedia.org/wiki/Inuktitut#The_Canadian_syllabary
    – Mapperz ♦
    Commented Jan 12, 2015 at 18:06
  • This is a bug in ArcGIS 10.2 seems to be fixed in 10.3 (can you upgrade to 10.3?)
    – Mapperz ♦
    Commented Jan 12, 2015 at 18:07
  • I'll have to ask my supervisor about it
    – Julien Favreau
    Commented Jan 12, 2015 at 18:44
  • to MWreen, the files I am using are microsft excel. I have tried to save them as CSV and DBF files but it doesn't seem to help
    – Julien Favreau
    Commented Jan 12, 2015 at 18:47

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Since Arc 10.2 doesn't like your font/encoding, QGIS may be able to help get this data into a shapefile format. It has a very similar process to what you are working with already in Arc. I have no idea if it will work better for you, or if it will have the exact same issues.

See http://www.qgistutorials.com/en/docs/importing_spreadsheets_csv.html for a process to convert a CSV into a shapefile. You will first obviously need to correctly convert your excel file into a csv. Once you've got the shapefile, you can hopefully continue your workflow in ArcGIS.

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