I recently intalled ArcGIS10.3.1 on my Win10. Initially I was able to use it to do everything before now. Now it comes up with a "crash" window each time I want to add a base-map, open raster data. the report window also doesn't come up anymore. This is why I want to completly uninstall and then reinstall.

However, I am still able to open Vector data but it loads without basemap.

what I have done: 1. Deauthorised and run repair installation. 2. used Uninstall utility on esri site but couldn't remove any ver above ArcGIS10.0

  • 2
    Whats your error when use raster data? If your directory name is not in english characters you cant import rasters.
    – BBG_GIS
    Nov 13 '16 at 5:18
  • Error message is "ArcGIS for Desktop has encounter a serious appliction error and is unable to continue".I did a fresh install but the error still comes up when i try to add a base map.
    – ella
    Nov 14 '16 at 4:39

See this instruction to uninstall arcgis. Also you should uninstall arcgis license manager

  • I was able to uninstall the ArcGIS 10.3.1
    – ella
    Nov 14 '16 at 4:41

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