# Why isn't map service displaying in ArcCatalog or rest services?

Update:

I have an issue where my map services, which pull ortho-imagery from a cache, intermittently do not display in my services directory, ArcCatalog or my web portal. Currently I go into ArcCatalog and click Service Properties > Caching > and check the box for Create tiles on demand, the map service will display in my rest directory for one of my services. If I check that Create tiles on demand box for another map services, I cannot see the services in the services directory inside the firewall, but I can see it outside of firewall.

This behavior is pretty strange. If anyone has dealt with a similar issue and has some idea on resolution, I would appreciate hearing from you. Yes, I am also working with Esri on this issue.

Original:

I have several map services that are not displaying the image of the service in ArcCatalog, nor are the Rest Services displaying. These map services contain ortho-imagery, which are cached at several scales, and I am certain I have been able to preview them in ArcCatalog and Rest before. In fact, I can still see the correctly cached images on my Production rest services directory. I can see coordinates when I move my mouse about in the preview window of ArcCatalog of the troublesome map services. Does anyone have a suggestion of how I can preview my map services in ArcCatalog and Rest?

I have tried:

• republishing service

• restarting server

• changing map service to display imagery dynamically rather than cached

• altering the output directories

I am using ArcGIS 10.0 and my servers are Windows Server 2008 R2 64-bit. Thanks & regards.

• I had this problem on 10.0 also. Never figured out what it was. It could be permissions- if you make the folder public in manager then see them that is what it is. – Brad Nesom Mar 14 '13 at 22:24
• Thanks, Brad. I haven't figured it out yet though I spent a couple hours on phone with Esri today. I'll post here when I figure things out. – Patty Jula Mar 15 '13 at 3:21
• Is the SOAP endpoint of your service configured correctly? ArcGIS Desktop uses SOAP to connect to services. – Craig Williams Mar 15 '13 at 8:17
• If I remember correctly deleting the service and re-creating it was my not so elegant workaround – Brad Nesom Mar 15 '13 at 13:45
• What do you see when you open the soap url http://servername/arcgis/services/Myservice/MapServer?wsdl in your browser? – Kirk Kuykendall Mar 19 '13 at 17:18