I have an issue where my map services, which pull ortho-imagery from a cache, intermittently do not display in my services directory, ArcCatalog or my web portal. Currently I go into ArcCatalog and click Service Properties > Caching > and check the box for Create tiles on demand, the map service will display in my rest directory for one of my services. If I check that Create tiles on demand box for another map services, I cannot see the services in the services directory inside the firewall, but I can see it outside of firewall.

This behavior is pretty strange. If anyone has dealt with a similar issue and has some idea on resolution, I would appreciate hearing from you. Yes, I am also working with Esri on this issue.


I have several map services that are not displaying the image of the service in ArcCatalog, nor are the Rest Services displaying. These map services contain ortho-imagery, which are cached at several scales, and I am certain I have been able to preview them in ArcCatalog and Rest before. In fact, I can still see the correctly cached images on my Production rest services directory. I can see coordinates when I move my mouse about in the preview window of ArcCatalog of the troublesome map services. Does anyone have a suggestion of how I can preview my map services in ArcCatalog and Rest?

I have tried:

  • republishing service

  • restarting server

  • changing map service to display imagery dynamically rather than cached

  • altering the output directories

I am using ArcGIS 10.0 and my servers are Windows Server 2008 R2 64-bit. Thanks & regards.

  • 2
    I had this problem on 10.0 also. Never figured out what it was. It could be permissions- if you make the folder public in manager then see them that is what it is.
    – Brad Nesom
    Commented Mar 14, 2013 at 22:24
  • Thanks, Brad. I haven't figured it out yet though I spent a couple hours on phone with Esri today. I'll post here when I figure things out.
    – Patty Jula
    Commented Mar 15, 2013 at 3:21
  • 1
    Is the SOAP endpoint of your service configured correctly? ArcGIS Desktop uses SOAP to connect to services. Commented Mar 15, 2013 at 8:17
  • If I remember correctly deleting the service and re-creating it was my not so elegant workaround
    – Brad Nesom
    Commented Mar 15, 2013 at 13:45
  • 1
    What do you see when you open the soap url http://servername/arcgis/services/Myservice/MapServer?wsdl in your browser? Commented Mar 19, 2013 at 17:18

2 Answers 2


Maybe it's a matter of bandwidth in your network. I've had this issue with images from a database in the early 9. X days. It was particularly noticeable from a raster catalog. Also you mention another server, does that one have a different service? Check your caches, if they aren't built for certain levels the service will show blank when you are zoomed to that level. I just ran into that with a cached map service of imgery using Server 10.1sp1


I actually needed to recreate the cache. It took a while for me to come around to this conclusion and I really wish I knew how the tiles were deleted in the first place, but I recreated the cache and the map service is running just fine. Having my cache display a "Map data not available" png in places where there weren't any tiles got me to realize that, yep, my tiles were gone: http://blogs.esri.com/esri/arcgis/2007/04/12/configuring-your-server-to-display-a-data-not-available-tile-for-empty-map-cache-areas/ Thanks!

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.