I have a dashboard with a few different elements on it. The Map element and the List element are connected to each other and I have them set up that when you click on a feature name from the List element it is supposed to zoom into the feature on the map. However, when I click on the feature name from the list it looks like it zooms into the correct location, but the basemap and the feature fail to load/disappear because all you see is a blank, white screen instead of the feature or the basemap.

How do I fix it?

2 Answers 2


Since the Zoom action on the Map element of a Dashboard cannot be pre-configured to a default zoom level in response to a List selection, I suggest a bummer of a work-around:

  • Create a buffer layer of the point elements in your Operational Layer
  • Add that layer to your Dashboard, but keep it turned off
  • Keep the point features turned on and visible
  • Connect the List to the buffer layer instead of the point layer
  • Configure the List Action to Zoom to the Buffer Feature rather than the point feature

I know, what a cludge, but until the Zoom action allows a default maximum zoom, we will all continue to zoom into points at too tight a zoom level to see on the Dashboard.

  • @mv9916 did this work for you? If so then please checkmark the answer. Commented Nov 16, 2022 at 21:35

You can edit the dashboards json (pointZoomScale) to the wanted zoom scale in ago-assistant. Check out: https://youtu.be/Ou3mokGsLGA?si=SGPhu2bz6yBpLQ5a&t=214

  • This is the proper way to do this.
    – cbunn
    Commented Mar 20 at 19:32

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